Guest access & limits
Chatline is built so visitors can enter the line without creating an account.
That is one of the product’s core strengths.
At the same time, public access is not infinite or uncontrolled. Sessions and limits still exist on the backend.
What “guest access” means
Section titled “What “guest access” means”For the visitor, guest access means:
- no registration wall
- no app install
- no account needed to ask the first question
For the operator, it means:
- public traffic can still be tracked as guest sessions
- rate limits and plan limits can still be enforced
- conversation continuity can still work across the same browser session
Why limits exist
Section titled “Why limits exist”Limits are there for two practical reasons:
- to prevent abuse
- to keep the line aligned with the current plan
This is normal for a public AI-backed surface.
What changes when a line hits limits
Section titled “What changes when a line hits limits”The public docs support message and credit limits by plan.
In practice, that means:
- a free line can be exhausted by real traffic
- a paid line can still reach its monthly envelope
- higher tiers matter when the line becomes a real operating channel, not just a test
If the line is being used seriously, limits stop being abstract and become part of operator planning.
How to think about access
Section titled “How to think about access”Do not think in terms of “is the page public or private?”
The better question is:
is the line open enough to start the conversation, while still bounded enough to stay operational?
That is the design tradeoff.