Plans overview
Chatline has four documented plans:
- Free
- Starter
- Business
- Scale
The practical upgrade logic is not mysterious:
- Free is for a real start
- Starter is for one serious line
- Business is for more lines and more throughput
- Scale is for multiple public surfaces and heavier volume
Current public plan facts
Section titled “Current public plan facts”| Plan | Price | Live lines | Messages | AI credits | Knowledge base |
|---|---|---|---|---|---|
| Free | $0/mo | 1 | 50/day | 150/mo | 5,000 chars |
| Starter | $99/mo | 1 | 5,000/mo | 5,000/mo | 25,000 chars |
| Business | $199/mo | 3 | 15,000/mo | 15,000/mo | 100,000 chars |
| Scale | $399/mo | 10 | 50,000/mo | 50,000/mo | 250,000 chars |
Annual pricing is documented separately for paid tiers.
What the upgrade changes
Section titled “What the upgrade changes”The public docs clearly establish that higher plans change:
- how many live lines you can operate
- how much conversation volume you can support
- how many AI responses you can fund
- how much source material each line can hold
Those are the hard documented differences.
When each tier makes sense
Section titled “When each tier makes sense”Use Free when the line is still being proven:
- one public line
- low daily traffic
- early habit formation
- early validation
Free is useful when you need to know whether people will actually use the line.
Starter
Section titled “Starter”Starter is the first paid operating tier.
It makes sense when:
- one line is already real
- free limits are too small for the traffic
- the line is now part of real public inbound
Business
Section titled “Business”Business matters when one line is no longer enough.
Typical reasons:
- separate lines for different surfaces
- separate lines for people, projects, or campaigns
- a meaningful step up in throughput
Scale matters when you are operating multiple public surfaces with real volume.
This is where the line starts behaving less like a single experiment and more like a managed network of public conversation endpoints.
What the public docs do not prove
Section titled “What the public docs do not prove”The docs do not fully justify stronger claims like:
- guaranteed conversion gains
- guaranteed operator visibility benefits beyond the described dashboard
- enterprise governance promises not explicitly listed
So the clean way to think about upgrade is:
pay when the documented limits and line-count differences become operationally relevant