Manage subscription
Chatline uses Paddle as merchant of record.
That means Paddle handles:
- charges
- invoices
- tax handling
- billing portal actions
What you can do from billing
Section titled “What you can do from billing”From the billing area you can:
- upgrade or downgrade
- change payment method
- download invoices
- update billing details
- cancel the paid subscription
A simple rule for plan changes
Section titled “A simple rule for plan changes”- upgrade when the documented limits or line-count boundaries are already getting in the way
- downgrade when the line footprint has genuinely shrunk
Plan changes should follow how the line is being used, not just optimism.
What cancellation means
Section titled “What cancellation means”If you cancel a paid plan:
- the current paid period remains active until its end
- after that, the account falls back to the free tier
- the free tier limits become the governing boundaries
Use this page as the practical billing surface, not as a place to infer product strategy.